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Terms and conditions
Terms and conditions. By accessing and using the Mticket.md web site , you accept the Terms and Conditions , of booking, selling, paying and issuing tickets and E-tickets (Electronic Tickets) and Terms of Use. If you do not agree to these terms and conditions of use, do not access this site. „Mticket.md” represented by „Mticket Group S.R.L“, acts as a ticket Sales Agent for cultural, artistic and entertainment events. All information and products contained on this site are property of "Mticket Group" S.R.L, which reserves the right to change any time the content and / or structure of the site without prior notice. The entire content of the Mticket.md site is protected by copyright law, all rights being reserved. It is prohibited to copy, modify, display, distribute, transmit, publish, license or use the site content for any other illegal purposes without written confirmation from "Mticket Group S.R.L"."Mitcket Group" S.R.L does not guarantee the absence of viruses or any other components on site that could harm users and their devices while using it. "Mticket Group" S.R.L is not responsible for any direct or indirect damages caused by the use of this site. The information presented on the Mticket.md website is for commercial purposes .
Terms:
”Customer” - a person or company who uses the services of a sales agent. Electronic Ticket, E-Ticket” - a document generated in an electronic format and sent to the e-mail address of the buyer, which certifies his access to the specified event and contains information about the name, date, time, place , the place dedicated to the customer at the event (sector number, etc.), the price and additional legal and technical information.
"Ticket" - a document issued on paper, certifying the buyer's access to the specified event and containing information about the name, date, time, place, place dedicated to the customer at the event (sector number, etc.), cost and additional legal and technical information. The ticket can be picked up at the office indicated on the site.
"Reservation" - an order created and placed in standby mode to be paid by customer in a certain period of time .
"Event" - cultural and entertaining activity , ex. theater, circus, concert, exhibition, film screening, festival, fashion show, sports event, tour and any other activities.
"Event organizer" – Company / individual entrepreneur which owns the right to organize and run events.
"Service fee" - remuneration charged in the process of booking, selling and issuing tickets that is inextricably linked to this process. The service fee is applied for each ticket. The amount of the fee is deducted from the ticket price as a percentage and may vary depending on different conditions and circumstances.1.
Sale, Reservation, Payment, Issuance of Tickets and"E-Tickets"
Ticket sales will not be processed if the customer does not accept the conditions. In case of tickets or "E-Tickets" procurement done by a company , the payment is done via bank transfer only , according to the Agent's bank details provided. From the moment of adding the "e-ticket" or ticket into the basket , the estimated time offered to complete the payment is 30 minutes , otherwise the order will be automatically canceled. In the payment process, the service fee will be charged, the customer will be notified about this before paying. The amount of service fee is 3-10% and may vary depending on different conditions and circumstances.
The reservation in order to pay and pick up the ticket at the BISCONCERT ticket office can be done directly on the site.
From the moment of booking, the Buyer has 48 hours to pay and pick up the ticket at the BISCONCERT ticket office.
Reservations cannot be made 48 hours before the event.
Payment by individuals can be made in any of the ways proposed by the Agent, including at the BISCONCERT ticket office .
the BISCONCERT ticket office is located in Chisinau on bd. Stephen the Great and Saint 152.
2. Refund terms and conditions
Only tickets purchased from the official Mticket.md website are accepted for return.
The refund of the payments made online can be done only on the card which was used to purchase the ticket.
The refund of the payments made in cash can be done at the BISCONCERT ticket office.
The refund request must be sent to [email protected] with purchased ticketsattached and receipt. The refund process starts from the moment of request receipt and the documents mentioned above and lasts 14 banking days.
ATTENTION !!! 5 calendar days or less before the start of the event, Tickets and E-tickets cannot be returned .
100% refund is possible in case of cancellation, modification or change of the date of the event due to various circumstances that directly affect it , including those of justified impediments (force majeure), strikes, acts of protest, decisions of public authorities, disruptions of energy networks and telecommunications, etc. if the customer does not consent to ticket replacement.
The cost of service fees cannot be refunded.
Mticket.MD is not responsible for the loss, damage or multiplication of tickets.
The customer is responsible for the security of personal tickets.
Each ticket contains an unique identification code ( bar-code ) which guarantees a single entry to the mentioned event.
It is prohibited to sell or alienate any ticket purchased from Mticket.md to a third party in order to obtain financial advantages ( income) or for promotional and other purposes.
Holders of such tickets can be banned from the participation at the event or may be evacuated from location by Organizer.
The customer assumes all possible commercial risks associated with errors and inaccuracies in their personal data in the purchase process.
For any questions and queries you can contact us using the information provided .